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FAQs (all)


Q : Where can I obtain/view my receipt/invoice?

Your invoice will be sent to you via email as well as included in your order that is shipped to you. / If you paid with credit card, we will send a receipt with the package. If you paid with invoice, the invoice is included in the package.

Q : When is my credit card payment processed?

Your credit card will be charged when you complete the purchase. The same credit card will be used for future transactions.

Q : How do I get in touch with you?

You can find our contact information at the bottom of our website under the, "CONTACT" section.

Q : Do you use harmful ingredients in your products?

Our products do not contain any parabens or harmful chemicals. We are certified by the CPNP and all of our ingredients are approved by CosIng.

Q : Are your products tested on animals?

The Leaping Bunny Program is the best assurance that a brand is genuinely committed to removing animal testing from its supply chain. Lava Art loves animals! We proud to be Leaping Bunny certified. All of our products are manufactured in South Korea where animal testing is strictly prohibited. That is the way it should be!