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FAQs (all)

FAQ

Q : When will you process my order?

Your order will be shipped from our warehouse within 24 hours of when we receive your order. The freight time depends on the shipping method and shipping provider. We will provide a tracking number when the order is processed.

Q : What are my shipping options?

Your shipping options will be listed for you to choose from when you go to check out. We offer different providers depending on your location.

Q : When is my credit card payment processed?

Your credit card will be charged when you complete the purchase. The same credit card will be used for future transactions.

Q : How do I get in touch with you?

You can find our contact information at the bottom of our website under the, "CONTACT" section.

Q : Can I skip or reschedule a delivery?

No problem, head to My Page and you can modify your delivery options including postponing, rescheduling or skipping a future shipment. Please do this at least 24 hours in advance from your shipment date. In the case of an extended skip shipment request, please contact us for further assistance.