Welcome to Lava Art AS (Company number: 917148996).
Please review our Privacy Notice, which also governs your visit to Lava Art AS to understand our practices. We do not give your information to anyone outside our company. Your personal information may be used as long as you are an active customer with us and also after your customer relationship has ended. Your information will be stored until you choose to delete it yourself or request that it be deleted. To request removal of all personal account information, please contact [email protected].
When you send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All Lava Art AS related content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Lava Art AS or its content suppliers and protected by international copyright laws. The compilation of all Lava Art AS related content on this site is the exclusive property of Lava Art AS and protected by international copyright laws. All software used on this site is the property of Lava Art AS or its software suppliers and protected by international copyright laws.
Lava Art AS and other Lava Art AS related marks indicated on our site are trademarks of Lava Art AS or its subsidiaries, and other Lava Art AS graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Lava Art AS or its subsidiaries. Lava Art AS’s trademarks and trade dress may not be used in connection with any product or service that is not Lava Art AS’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lava Art AS.
Disclaimers and Limitation of Liability
Expressly agrees that use of Lava Art AS is at User’s sole risk. Neither Lava Art AS, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, “Providers”), or the like, warrant that Lava Art AS will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Lava Art AS, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through Lava Art AS. This site is provided by Lava Art AS on an as “as is” and “as available” basis. Lava Art AS makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Lava Art AS disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Lava Art AS will not be liable for any losses or damages arising from the shipping and handling of goods after they have been dispatched from the warehouse. Lava Art AS will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. No oral advice or written information given by Lava Art AS nor its affiliates, nor any of their officers, directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall user rely on any such information or advice.
Lava Art AS reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative product.
Normal process time from when we receive the order, up until it is sent from us, takes 24 hours or the first possible business day. The freight time can vary and can be consulted with the freight company of your choice. You as a customer must make sure that the mailbox is protected against any incidents that may harm or prevent you from receiving your product. Once the freight company has confirmed with us that your package has been delivered, your package is considered to have been received by you successfully.
Credit card charge
Your credit card will be charged when you complete the purchase. The same payment method will be used for future subscriptions. If the used payment method is not functional, a different payment method can be used at our discretion for the fulfillment of the subscription agreement.
Customs Duties and VAT
If applicable for you, you must check your customs duties and vat, this will not be stated on the total cart, checkout, receipt or any correspondence or receipt of purchase. You must make sure that all duties and vat is paid for according to your country’s regulations. Lava Art AS is not responsible for any duties or vat claims for any purchases from our page. Vat refunds will not be provided.
Each account holder has the ability to register their account to access account management features such as checking order histories or leaving product reviews. Access to these features requires a password. It is the user’s responsibility to create a strong password; keep their password confidential and change their password if they believe it has been revealed to a third party.
The user is responsible for all actions on the user’s account and for maintaining their personal information accurately.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Lava Art AS reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Rating & Reviews
Customers are eligible to submit a product rating and review for display on the website provided they have had one shipped order and have registered their account to access the account management features of this website.
Lava Art AS reserves the right to reject, edit or remove any content at our sole discretion.
Users who submit their content grant Lava Art AS: irrevocable, non-exclusive, royalty-free and fully sub-licensable and transferrable rights to use, copy, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media format.
The user represents that they are the sole author, owner or control all rights to the content submitted. That the content submitted is accurate and that all ‘moral rights’ in such content have been voluntarily waived.
Furthermore, the user agrees not to submit any content that is known to be false, inaccurate or misleading; breach any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; that may be considered defamatory, libelous or hateful; any content for which compensation was granted by any third party.
The user agrees to indemnify and hold Lava Art AS harmless from all claims, demands, and damages brought by a third party against Lava Art AS that arise as a result of content and materials supplied by the user.
Policy for cancellation and return of product
Customers may withdraw from a subscription agreement and exercise the right of withdrawal, without giving reasons, within 14 days after the customer has received the product. After the right of withdrawal has been used and a clear message has been sent to in written form, you have 14 days to return the item. We recommend sending back by tracked mail. There is no right of withdrawal on other parcels in regular shipments. When using the right of withdrawal, the first shipment must be returned unopened and with an intact seal. If the seal is broken, you lose the right to return the goods, but the subscription will still be stopped. Rejected payment method or uncollected shipment is not considered as a cancellation of the subscription.
Consumers must notify Lava Art AS through the support email ([email protected]) if the right to terminate a subscription of the product is used. The right of appeal must be given in an unambiguous manner, of which we recommend submitting the right of cancellation in writing by email.
If the terms of the right of cancellation are met, service providers are required to return all actual costs that are charged to the consumer. However, return shipping costs must be paid by the consumer. The customer is liable for loss or damage of the returned product, if damaged or lost Lava Art AS has full right to deduct the full or partial of the refunding amount.
We reserve the right to make price adjustments during the subscription period.
Change in Customer Relationship
Any changes to the customer’s relationship that are relevant to the fulfillment of the contract’s obligations, including changes (address, postal address, email, and phone number) must be reported to Lava Art AS immediately.
Lava Art AS and its affiliates attempt to be as accurate as possible. However, Lava Art AS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
In case of a complaint, notice must be given without unnecessary delay and no later than 2 month from the item received. The complaint must describe the nature of complaint. Complaints based on allergic outbreaks or allergies on the product will rest on the customer and not be good as a complaint. It is to be considered that the customer must know what the customer is allergic to before ordering.
Resale of our Products
Distribution of our product without our consent is strictly illegal. Any violation of this term will be pursued in court.
This site is created and controlled by Lava Art AS in Norway. As such, the laws of Norway will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Lava Art AS reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of Norway for any litigation arising out of or relating to use of or purchase made through Lava Art AS (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the Norway Courts and agrees not to plead or claim in any Norway Court that such litigation brought therein has been brought in an inconvenient forum.
Site Policies, Modification, and Severability
Please review our other policies, all contained under Customer Service, posted on this site. These policies also govern your visit to Lava Art AS. We reserve the right to make changes to our site, prices, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and operable to the extent permitted under the law, and shall not affect the validity and enforceability of any remaining condition.
Errors and Omissions
We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.
The Lava Art terms and conditions were originally drafted in Norwegian and translated to 7 countries (Sweden/Denmark/Finland/UK/Germany/Austria/USA) All translated versions of Lava Art terms and conditions are considered to be equally authentic. However, in the event of any discrepancy between translated versions, the Norwegian version shall act as the Ruling Language and prevail in any legal matters.
The European Commission’s complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer resident in another EU country.
The complaint is filed here – http://ec.europa.eu/odr