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No problem, head to My Page and you can modify your delivery options including postponing, rescheduling or skipping a future shipment. Please do this at least 24 hours in advance from your shipment date. In the case of an extended skip shipment request, please contact us for further assistance.
Archives: Faq
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Are your products tested on animals?
posted on 27.05.2021Lava Art loves animals! We proud to be Leaping Bunny certified. All of our products are manufactured in South Korea where animal testing is strictly prohibited. That is the way it should be!
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Help, my shipments are arriving too soon. What can I do?
posted on 27.05.2021To better suit your needs, you may adjust delivery interval times. Please note that by default, the very first subscription shipment will come from us after fourteen days. Please contact us if you think it will arrive too quickly and we will customize the shipping frequency.
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Do you use harmful ingredients in your products?
posted on 27.05.2021Our products do not contain any parabens or harmful chemicals. We are certified by the CPNP and all of our ingredients are approved by CosIng.
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How do I cancel my subscription?
posted on 27.05.2021You can unsubscribe up to 24 hours before each shipment is made. There is no mandatory time commitment for your subscription. You can terminate or restart your subscription as it suits you. If your deliveries are too frequent, we recommend postponing your subscription or making changes via My Page instead of canceling your subscription.
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How do I select a different color?
posted on 27.05.2021Head to My Page. Check your delivery date before selecting your desired color to ensure that you’ll receive the correct color before your next delivery. If you choose a new color for a product you’ve already received, there will be an additional charge of £9 for packaging and postage.
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How do I get in touch with you?
posted on 27.05.2021You can find our contact information at the bottom of our website under the, “CONTACT” section.
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When is my credit card payment processed?
posted on 27.05.2021Your credit card will be charged when you complete the purchase. The same credit card will be used for future transactions.
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What if I want to change my payment method?
posted on 27.05.2021If the used payment method is not functional or needs to be changed, a different payment method can be used at our discretion for the fulfillment of the agreement.
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Where can I obtain/view my receipt/invoice?
posted on 27.05.2021You can obtain your invoice or receipt through your Klarna MyPage. / If you paid with credit card, we will send a receipt with the package. If you paid with invoice, the invoice is included in the package.
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What are my shipping options?
posted on 27.05.2021Your shipping options will be listed for you to choose from when you go to check out. We offer different providers depending on your location.
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When will you process my order?
posted on 27.05.2021Your order will be shipped from our warehouse within 24 hours of when we receive your order. The freight time depends on the shipping method and shipping provider. We will provide a tracking number when the order is processed.
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