Terms and Conditions

Standard terms and conditions for purchase at Lava Art AS (org: 917148996)


The agreement consists of these terms of sale, information provided in the order solution and any specially agreed terms.

When purchasing products, you have at the same time accepted and approved the terms and conditions

The parties

The seller is Lava Art AS, org.nr. 917148996, Bjørumsvegen 15, 4820 Froland, [email protected] («seller / seller»).

The buyer is the consumer who places the order (“buyer” or “customer “).

Price, price changes, etc.

The stated price for the goods and services is the total price the customer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, shall not be charged to the customer.

Lava Art AS reserves the right to change any advertised price before an order is fulfilled. We also reserve the right to adjust prices during the subscription period.

All products are otherwise delivered subject to them being available from stock, and products can be withdrawn from the market at any time. If we are not able to fulfill an order, the customer will be offered a refund or similar product.


When paying by credit card, the credit card will be charged when you complete the order. The same payment method is used for future subscription shipments. If this payment method does not work, we may choose to use other payment methods to fulfill the subscription agreement.

Customs and VAT
If it is relevant to you, you must check whether customs and / or VAT is to be paid for the goods you buy. These fees are not included in your shopping cart, checkout, receipt or in any other correspondence or receipt related to the purchase. You must ensure that all customs duties and taxes are paid in accordance with the rules that apply to your country. Lava Art AS is not responsible for claims for customs duties and fees related to purchases made on our website. No refund will be given for these either.


Delivery takes place when you, or your representative, have taken over the thing.

Normal processing time from the time we receive an order until the item is sent from us is 24 hours or the first following working day. Shipping time may vary and can be checked with the shipping company you have chosen. As a customer, you must ensure that your mailbox is protected against incidents that could damage or result in you not receiving the item.

Right of withdrawal in the event of cancellation and return of goods 

You have a 14-day right of withdrawal when you buy goods from us. The right of withdrawal presupposes that you notify us within 14 days of receiving the delivery (withdrawal period).                            

When purchasing individual items, the cancellation period will run from the day after the item (s) is received. If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.

The deadline is considered complied with if notification of the right of withdrawal has been sent before the deadline expires. There are no formal requirements for the notification, but this should be in writing for evidentiary reasons. We strongly recommend that the right of withdrawal be informed by e – mail ( [email protected] ). 

When using the right of withdrawal, the item must be returned to us without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. Shipping costs for return of goods are covered by the customer. The customer is responsible for loss or damage to the returned item, in the event of such loss or damage, Lava Art AS has the full right to allow this to be deducted in full or in part from the refunded amount. For returns of packages sent to us, 10 Euro will be added. in additional postage. Rejected payment method or non-collected shipments will not be considered as a valid termination of the subscription or considered as usage of the cool off period. There is no right to return shipments in the subscription, however if Lava Art accept a return, a return-fee will be added of 15 Euro

We are obliged to refund within 14 days of receiving the return shipment, this only applies when using the cool off period time on the first shipment in the subscription.

The right of withdrawal presupposes that the item can be returned in substantially the same condition and quantity. This means that you cannot regret the purchase if you have broken the seal on products for personal care, cosmetics and the like. Should you return a used item, we will reduce the payment corresponding to the reduction in value.

The right of withdrawal gives traders the right to charge the customer if the product has been subjected to a reduction in value as a result of use beyond what is necessary to determine the product’s nature, property and / or function.

Examination of the products

After you have received the products, you should as soon as you have the opportunity, check whether the delivery is in accordance with the order confirmation. Check if the products have been damaged during transport, or if the products otherwise have defects or defects.

If the item does not match the order or has defects, you must notify us in the event of a complaint.

Defects and defects in the product and delay in delivery – complaints

If we do not deliver the product or deliver it too late in accordance with the agreement, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in the Consumer Purchases Act, Chapter 5 withhold the purchase price , demand fulfillment terminate the agreement and / or claim compensation from the seller.      

If the item has a defect and this is not due to the buyer or the buyer, the buyer according to the rules of consumer law, Chapter 6 in the circumstances withhold payment , choose between correction and redelivery , demand a price reduction , require the agreement raised and / or demand compensation from the seller.       

If there is a defect in the item, you must, within a reasonable time after it was discovered or should have been discovered, notify the seller that you want to claim the defect. You have always advertised in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after you took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.

Complaints to the seller should be made in writing and where the reason for the complaint is described.

Complaints due to allergic reactions from the product are the customer’s responsibility. It is assumed that the customer knows of any of their own allergies before ordering an item.

Seller’s rights in the event of the buyer’s default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller’s part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item , demand fulfillment of the agreement, demand termination of the agreement and claim compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.             

Read our privacy policy that applies to your visit to our websites. Your private data will not be made available to anyone outside our company. Personal information can be used by us as long as you are an active customer and after your customer relationship has ended. Your information will be stored until you choose to delete it yourself or ask us to delete it. Requests to delete all data on your personal account can be directed to support, [email protected] .

Electronic communication
You agree that we may use any form of communication, including letters, telephone, e-mail and SMS .


Content on www.lavaart.com is the property of Lava Art AS. This content is protected by copyright, marketing and trademark laws. This means that trademarks, company names, product names, product information, including product descriptions, images / graphics, design and layout and other content on the pages may not be downloaded, copied or otherwise used without this being permitted by law or by consent from Lava Art AS.

Disclaimers and limitations of liability
All use of the item is at the user’s own risk. No guarantees are given for the result of using the product and it is assumed that the product is used in accordance with user instructions and what the product is normally used for.

Lava Art As is only responsible for any loss of value for the item, if errors or defects have been proven. However, this does not apply if we prove that the defect is due to circumstances beyond our control, and which we could not reasonably expect to avoid or overcome the consequences of.

We are not responsible for indirect losses due to defects unless the loss is caused by gross negligence on our part.

Our website with content and services is presented “as is”. Neither we nor our affiliates, nor its management, employees or providers make any warranty, whether express or implied, in connection with these terms and conditions, or the website or any of the content on the website.

You agree that, to the fullest extent permitted by applicable law, neither we nor our affiliates, nor its management, employees and providers are responsible under any circumstances, for (a) business interruptions (b) delays or interruptions in the Website; (c) failure to provide data, misrepresentation, destruction or other alteration; (d) loss or damage of any kind arising out of dealing with or the presence of links to the Website that is outside the Website; (e) computer viruses, system failures or errors that may occur in connection with your use of the Website, including under hyperlinks to or from third party websites (f) any errors or omissions in content or (g) events beyond our control.

Furthermore, neither we nor our affiliates, nor its management, employees and providers, to the extent permitted by law, shall be liable for any indirect or consequential damages of any kind (including lost revenue) related to the Website or your use thereof.

Your account
Any account holder can register the account so that you have access to management functions such as. to check order history or to leave product reviews. Such access requires a password. You are responsible for creating a strong password, keeping the password secret and changing passwords if it is suspected that it has been disclosed to a third party.

You are responsible for all activity on their user account and for keeping personal information up to date.

When ordering goods, you assure that the information you provide us is true and accurate, that you are a legitimate user of the credit or debit card used when ordering, and that there is sufficient coverage to pay for the goods.

Lava Art AS reserves the right to refuse service, close the account, remove or change its contents or to cancel orders if deemed necessary.

Ratings and reviews
Customers who have ordered goods at least once and who have registered their account so that they have access to management functions on the website, have the opportunity to upload product reviews and ratings on the website.

Users who contribute content to the Websites grant Lava Art AS an irrevocable, non-exclusive, royalty-free and unlimited sublicensable and transferable right to use, copy, adapt, publish, translate, further develop, distribute and display such content worldwide and in any media format. .

The user guarantees that he alone is the author, owner and copyright holder of the content shared on the website, that the content is correct, and that the user voluntarily waives all moral rights to the content.

Furthermore, the user undertakes not to share content that is known to be untrue, inaccurate or misleading; or infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights, or rights relating to publicity or privacy; content that may be defamatory, demeaning, or hateful; content that third parties have paid for.

The user agrees to hold Lava Art AS harmless to any claim, order or damage caused to Lava Art AS by a third party as a result of content or material that the user has shared.

Changes in customer relations
All changes in the customer relationship that are relevant to fulfill the obligations in the contract, including changes in address, postal address, e-mail and telephone number, must be notified to Lava Art AS immediately.

Product description, accuracy of information, prohibition on resale of products We try to be as accurate as possible in our description of the products on the website, but we do not guarantee that the product descriptions, colors, information or anything else available on the website is accurate, complete, reliable, up to date or error free.

This site may contain typographical errors or inaccuracies, and the site is not necessarily up to date. We therefore reserve the right to correct errors, inaccuracies or omissions (including after an order has been sent), and to change or update information at any time, without notice. Please note that such errors, inaccuracies or omissions may be related to price or availability, and we reserve the right to cancel or reject orders placed based on incorrect price or availability. We apologize for any inconvenience.

The products and services available on the website, and all samples of these that we can offer, are for personal use only. You may not sell or resell products or services or attempt to do so that you have purchased or otherwise received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or product or service to be sent to you, which we have reason to believe may lead to a breach of these terms and conditions.

Governing language
Lava Art AS ‘terms and conditions were originally written in Norwegian and translated into the languages ​​of the following countries (Sweden / Denmark / Finland / UK / Germany / Austria / USA). All translated versions of Lava Art AS ‘terms and conditions are considered equally authentic. However, if there are discrepancies between translated versions, the Norwegian version shall represent the Governing Language and be a guide in any legal process. 

Law enforcement and conflict resolution 
The agreement is governed by Norwegian law.

Complaints are addressed to the seller within a reasonable time. The parties shall endeavor to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. 

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here – http://ec.europa.eu/odr

If the parties fail in reaching an agreement, Norwegian courts are adopted as venue in all disputes concerning the conditions and associated provisions.